Introduction
We are doing this survey because we would like to understand more about the impact mobile phone theft has on victims.
Your responses will help us develop better support resources and help shape the conversations with police and policy makers about the concerns people have about this sort of crime.
All responses are confidential and anonymous. Thank you so much for sharing your experience.
SECTION 1: DEMOGRAPHICS & BACKGROUND
Which area do you live in?
How often do you use your mobile phone in public spaces?
SECTION 2: THEFT EXPERIENCE
Have you ever had your mobile phone stolen?
When did your most recent phone theft occur? (or the incident you know most about)
Where did the theft take place?
If you have answered "Other" to the above question, please specify your answer below. If you did not answer "Other" please do not answer this question
What time of day did it happen?
How was the phone stolen?
If you have answered "Other" to the above question, please specify your answer below. If you did not answer "Other" please do not answer this question
SECTION 3: IMMEDIATE RESPONSE
What did you do immediately after discovering your phone was stolen? (Select all that apply)
If you have answered "Other" to the above question, please specify your answer below. If you did not answer "Other" please do not answer this question
How quickly did you take action?
Did you know your IMEI number before the theft?
SECTION 4: SECURITY MEASURES
Before the theft, did your phone have... (Select all that apply)
Were you able to remotely access your stolen phone?
SECTION 5: CONSEQUENCES & IMPACT
Was your phone ever recovered?
Did you experience any financial losses? (Select all that apply)
If you experienced financial losses, what was the approximate total amount?
How long were you without a working phone?
What was the emotional impact of the theft? (Select all that apply)
What was the physical impact on you?
How did the theft affect your daily life? (Select all that apply)
If you have answered "Other" to the above question, please specify your answer below. If you did not answer "Other" please do not answer this question
Did you have insurance for your phone?
If you had insurance, how was the claims process?
SECTION 6: PREVENTION & AWARENESS
Before this survey, were you aware that phone thefts have increased by 153% in recent years?
How concerned are you about mobile phone theft?
What prevention measures do you currently use? (Select all that apply)
Where do you get information about phone security? (Select all that apply)
If you have answered "Other" to the above question, please specify your answer below. If you did not answer "Other" please do not answer this question
SECTION 7: ADDITIONAL INSIGHTS
If you could give advice to someone to prevent phone theft, please select your top 3 from the list below
Please select a minimum of 1, and a maximum of 3.
Is there anything else you'd like to share about your experience with phone theft or phone security?
How did you hear about this survey?
If you have answered "Other" to the above question, please specify your answer below. If you did not answer "Other" please do not answer this question
